Warranty

Standard warranty

Every Sofina Home piece is covered by a 1-year standard manufacturer warranty from the date of delivery. It covers manufacturing defects in materials and workmanship under normal residential use.

What is covered

• Defects in the metal, stone or mechanism present when the piece was made
• Switch, dimmer and outlet modules that fail in normal use
• Finishes that fail through a manufacturing fault, as opposed to the natural patina of living finishes

What is not covered

• Cosmetic wear, scratches, tarnish or patina that develops with use; brass, aged brass and natural stone are meant to change with the house
• Damage from incorrect installation, abrasive cleaners, polish, acids or moisture exposure beyond the piece's rating
• Damage caused by unauthorised repairs or alterations, accidents, or acts of God
• Light bulbs
• Labour and installation costs

Shipping damage

Inspect every delivery on arrival. Report shipping damage within 30 days of delivery to hello@sofinahome.com with photographs of the piece and the packaging, and keep the packaging until the claim is resolved. Orders with Damage Protection are replaced at our cost.

How to claim

Email hello@sofinahome.com with your order number, a description of the issue, and clear photographs or a short video. We reply within one business day. Once eligibility is confirmed we send replacement parts, a replacement piece, or a return label, depending on the issue. Replacements ship as soon as they are made.