Sofina Home
Frequently Asked Questions
Will every stone piece look identical?
No. Natural stone varies in color, veining, texture, and mineral markings. We treat that variation as part of the design. Order and approve one piece first when a close match matters across a full room.
What does the size of a pull mean?
Size can refer to the center-to-center distance between mounting holes or the overall length. Check the selected option and the product specifications before ordering. Do not drill from a photograph.
Can I mix knobs and pulls?
Yes. A simple approach is to use knobs on doors, shorter pulls on small drawers, and longer pulls on wide drawers or appliance panels. Keeping one material or finish consistent helps the room feel resolved.
How do I choose a finish?
Start with the detail that appears most often in the room, then repeat or complement it. Warm brass works easily with oak, walnut, painted cabinetry, and many natural stones. A physical sample is the safest reference when finish matching matters.
Can I order a sample?
Selected sample kits are available where shown. For other products, order one piece first or contact Sofina with the product name, finish, and project quantity so we can confirm the most useful sample path.
When will my order ship?
Availability and lead time can vary by product, finish, configuration, and quantity. Use the timing shown at checkout or confirmed by Sofina for the exact order. Ask for a project review before ordering when several pieces must arrive together.
What can be returned?
Eligibility depends on the exact product, configuration, condition, and order. Contact Sofina before sending anything back. Configured controls, natural stone, project quantities, installed pieces, and products prepared for installation require individual review.
Can I install cabinet hardware myself?
Many knobs and pulls are straightforward to install with careful measuring and the correct tools. Professional installation is recommended for oversized pieces, paired handles, architectural door hardware, and any product where structural fixing matters.
What should I confirm before ordering switches?
Have a licensed electrician confirm the wall box, wiring, voltage, load, module type, gang configuration, and local requirements. The selected Brio configuration is an order summary, not an electrical approval.
What should I confirm before ordering a faucet or shower fitting?
Have a licensed plumber confirm the connection, valve or cartridge requirements, pressure, mounting, rough-in, finish, and local code requirements. Contact Sofina with the installation country and product code before ordering when compatibility is uncertain.
Do you work with trade professionals?
Yes. Interior designers, architects, builders, cabinetmakers, and hospitality teams can send a product schedule for specification review and available project pricing.